Sound Yeti Support & Contact Dashboard

Welcome to the Sound Yeti Support & Contact Dashboard. Whatever your interest, question or concern, we’re ready and happy to help and support your creative efforts. Choose below; frequently asked questions, product documentation and tutorials for self service. If that’s not working for you, just complete the form below and we’ll be back in touch with you within one business day. We are always happy to hear from you.

Downloading and Installing Plugins

Downloading and Installing Plugins Registered with Native Instruments

New to Native Instruments? Download Native Access to download, install, activate, and update all your Native Instruments registered software from one place. Follow the prompts for product activation and enter your product key you received with your purchase.

If you already have an account with Native Instruments, just log into Native Access and enter your product key that accompanied your purchase.

Downloading and Installing Plugins – not registered with Native Instruments

Depending on manufacturer, your product download may or may not included a product key. Follow the steps as indicated by the maker of your product. Typically the help files or user guide included with your purchase will guide you successfully.

Downloading and Installing Sound Libraries

Downloading and Installing Sample Libraries, Sound Libraries, Drum Samples, Audio Files

Depending on the product you purchased your sound files will be downloaded in compressed .rar, .zip formats or in the uncompressed sound file formats indicated in the product specifications. (.wav, .ogg, .mp3 etc.). For .rar and .zip files you will need to uncompress the files (unarchive) before using them.

We’ve had good experiences with these unarchiving tools that are readily available: WinZip, ALZip, The Unarchiver, RAR unarchiver and others. Just do a little search and you’ll be good to go! Note: When extracting .RAR files, always and only start with the first file, the #1 file. That will unpack all RAR files and will create one master file (folder structure) for your content.

User Guides and Content Lists (meta data)

Links to product manuals and user guides are located in the tabbed section at the bottom of each product detail page. Also, check the appropriate product page for information about updates or any additional content available for the product.

My Account

When you make a purchase from Sound Yeti you have the opportunity to create an account before or at checkout. When you have an account with Sound Yeti you’ll be able to view purchase history, get invoices, manage your profile and receive expedited tech support. Definitely worth it. Password management is self service, go to the login page and choose forgot password – remember this will only work for Sound Yeti Account Holders. 🙂

Product Tutorials

Video tutorials are available for certain products. You can find them on the demos or tutorials tab on product detail pages. You can also view the Sound Yeti YouTube channel for all of our demos and tutorials.

Collision FX tutorials are on the Collison FX product page or you can find them here: